Who is this article for?

Noise office staff who need to record how a complaint was investigated and resolved.

Access to the ANOMS Noise Analyst Workbench is required.

Once a complaint has been saved, you can record how it was investigated and resolved: who it was assigned to, its status, when it was resolved, and how the response was made.

Before you begin

Note: The investigation results cannot be entered until the enquiry details have been saved.

The Investigation tab of the Enquiry Management window

Entering investigation details

To record investigation details:

1. If required, locate the enquiry in the Complaints Browser.
2. Click Properties.
3. From the Enquiry Management window, click Investigation.
4. Click Edit.
5. In Target Resolution Date/Time, type or select the date and time by which the complaint requires resolution.
6. In Actual Resolution Date/Time, type or select the date and time the complaint was resolved.
7. In the Assigned To list, select the operator who will work on the complaint.
8. In the Status list, select the current status.
9. In the Response Method list, select how the response was made to the caller.
10. In the Comments box, type any appropriate comments.
11. Click Save.

Finding the operations that may have caused the complaint

While investigating, you can quickly load candidate flights.

To load operations from a specific period:

1. From the Complaints Properties window, click the Load Operations drop-list arrow.
2. Click the required option.

The Operations Browser is populated with operations from that period, helping you narrow down the possible aircraft. You will see a list of relative period options based on the complaint's event time.

Complaints are also matched to operations automatically — see "How complaint matching works in ANOMS".