Who is this article for?

Noise office staff who need to produce a response letter for a complainant.

Access to the ANOMS Noise Analyst Workbench and Microsoft Word are required.

ANOMS can populate a Microsoft Word template with the details of the open complaint, giving you a ready-made response letter.

Understanding complaint letter templates

The complaints letter template is a Microsoft Word template containing the complaint fields. You can create customised letters by moving the fields, adding site-specific details and airport logos. When you run the letter, the fields automatically populate with data from the open complaint.

You can also copy and paste maps, graphs and data from ANOMS into the Word document.

Up to five templates can be configured. You can create Word templates and save them to your local template folder using standard Microsoft Word functionality.

Printing a complaint letter

To print a complaint letter:

1. Open the complaint in the Complaints Properties window.
2. Click Print to Word Template.
3. Format the document as required.
4. Print or save the document.

Note: The complaint details are automatically sent to the fields in the Word document when you click Print to Word Template.